Customer service

The Oxford Tailor makes ordering custom menswear and ladieswear risk-free. If you are not happy with any of your garments, we're here to help. 3 simple policies that make your purchase completely risk-free.



Download & print our alteration form and take your alteration form and garment to a local tailor then you can apply for an alteration credit. An alteration credit within 30 days of your order being shipped.




On the rare occasion your suit cannot be altered, The Oxford Tailor will remake it for you. To apply for a remake, please contact our Customer Care team within 21 days of your order being shipped.




The Oxford Tailor will only accept returned items that are in good and unworn condition. To be considered eligible for return, a return claim must be submitted within 21 days of an order's ship date.


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